Terms & Conditions

1. Agreement to Terms

Welcome to Morocco Cooking Experiences ("we," "our," or "us"). By booking an experience, purchasing a service, or browsing our website, you agree to be bound by these Terms & Conditions. Please read them carefully before completing any reservation.

If you do not agree with any part of these terms, you should not proceed with booking our services.

2. Bookings & Reservations

All bookings made through our website, WhatsApp, or email are subject to availability and confirmation:

• Confirmation: A booking is considered confirmed only after you receive an official confirmation message via email (lilyvernesrealtor@gmail.com) or WhatsApp (+212 638-472445).
• Accuracy: You are responsible for providing accurate contact details, participant counts, and dietary requirements during the booking process.
• Group Sizes: Experience group sizes are capped to maintain quality. Private session requests must be arranged in advance.

3. Pricing & Payment Terms

All prices listed on our website are in the specified currency and include applicable taxes unless stated otherwise:

• Payment Methods: We accept payments via secure online payment gateways or approved cash/digital options upon arrival if agreed in writing.
• Deposit & Balance: Full payment or a required deposit must be settled prior to the start of the cooking class to guarantee your spot.

4. Cancellation & Refund Policy

We understand that travel plans can change. Our cancellation terms are structured as follows:

• Cancellation 48+ Hours Before Experience: Eligible for a full refund (minus any non-refundable payment processing fees).
• Cancellation Within 24 to 48 Hours: Eligible for a 50% refund or free rescheduling to another available date.
• Cancellation Less Than 24 Hours / No-Show: Non-refundable. No refunds or rescheduling will be granted for missed sessions or late arrivals.
• Cancellations by Us: In rare cases where we must cancel an experience due to unforeseen circumstances (e.g., severe weather or emergency), you will receive a 100% full refund or the option to reschedule.

5. Dietary Restrictions & Health Protocols

Your safety and well-being are paramount to us:

• Allergies & Preferences: You must inform us of any food allergies, dietary restrictions (vegetarian, vegan, gluten-free, halal), or medical conditions at least 24 hours prior to the experience.
• Safety Guidelines: Participants must follow all hygiene and safety instructions provided by our instructors during kitchen activities, including the handling of sharp utensils and cooking appliances.

6. Media Release & Photography

During our cooking experiences, photos or short videos may be taken for promotional purposes on our website and official communications. If you do not wish to be photographed or filmed, please inform our team at the beginning of the class.

7. Limitation of Liability

Morocco Cooking Experiences and its instructors shall not be liable for any personal injury, illness, loss, or property damage sustained during the experience, except where directly caused by our proven gross negligence. Guests are advised to maintain appropriate travel insurance.

8. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Kingdom of Morocco. Any disputes arising in connection with these terms shall be subject to the jurisdiction of local courts.

9. Contact Us

For questions, cancellation requests, or further clarification regarding these Terms & Conditions, please reach out to us: